Shipping & Delivery Policy

Last Updated: August 12, 2026

LanternGo is a digital resource store offering guides, workbooks, journals, conversation cards, planners, challenges, and other downloadable resources designed to support couples and strengthen marriages.

Because our products are digital, LanternGo does not currently ship physical products. All standard purchases are delivered electronically.

Overview

LanternGo currently offers digital products only, unless a product page specifically states otherwise.

There are no physical shipping charges, postal deliveries, courier services, or tracking numbers associated with our standard digital products.

After successful payment, your purchased resource is available for instant download.

Digital Delivery

Once your payment has been successfully completed, your purchased digital product is made available immediately.

Depending on how you complete your purchase, your download may be available through:

• Your order confirmation page immediately after checkout.
• Your LanternGo customer account, if you created an account.
• Your order confirmation email, which may contain download information or a direct download link.

These access methods are intended to give you more than one way to locate a product you have purchased.

Shipping Information at Checkout

LanternGo does not require a shipping address for the delivery of its standard digital products because no physical shipment is involved.

However, certain payment providers or payment methods may request a shipping address or other address information during checkout for purposes such as payment processing, fraud prevention, tax calculation, identity verification, or compliance requirements.

If a shipping address is requested for a digital purchase, you may generally use the same address provided for your billing information, provided that the information is accurate and accepted by your selected payment provider.

When Will I Receive My Product?

Your digital product is available immediately after successful payment.

There is no shipping or delivery waiting period. You can access your purchase from the available download location provided with your order.

If your download does not appear immediately, please check your order confirmation page, customer account, and email before contacting us.

Guest Purchases

You can purchase LanternGo products without creating an account.

For guest purchases, download access may be provided through the order confirmation page and the email address used during checkout.

If you later choose to create a customer account, account-based access may provide additional convenience for managing your orders and available downloads.

Download Access

Download access is associated with the product you purchased and the corresponding order.

LanternGo may apply reasonable download limits or access controls to protect digital products from unauthorized distribution.

These controls are intended to protect the resources while allowing customers reasonable access to products they have purchased.

I Didn’t Receive My Download

If you completed your purchase but cannot locate your download, please check:

• Your order confirmation page.
• Your LanternGo customer account, if applicable.
• The email address used during checkout.
• Your spam or junk folder.
• Your promotions or other filtered email folders.

If you still cannot access your purchase, contact us at contact@lanterngo.com

Please include your order number and the email address used for the purchase so that we can locate your order.

Download or Access Problems

If a download link does not work, a file cannot be opened, or you experience another problem accessing a purchased resource, please contact us.

We will review the issue and make reasonable efforts to restore access or resolve the problem.

Depending on the circumstances, we may:

• Reissue the download link.
• Restore access to the purchased product.
• Provide a replacement file.
• Correct a technical delivery problem.
• Provide another appropriate solution.

Incorrect Email Address

Customers are responsible for providing accurate and complete information when placing an order, including the email address provided during checkout.

LanternGo is not responsible for failed delivery of order confirmations, download information, or other transactional communications resulting from an incorrect, incomplete, or invalid email address provided by the customer.

Customers should carefully review their information before completing a purchase.

International Customers

LanternGo’s digital products can be purchased and accessed by customers internationally, subject to applicable laws, payment availability, and the customer’s ability to access the required digital services.

Because our products are delivered electronically, standard purchases do not involve international shipping, customs processing, or physical delivery.

Device and File Requirements

You are responsible for having a compatible device, appropriate software, and an internet connection capable of downloading and opening your purchased product.

The file format and any relevant requirements will be provided on the applicable product page where appropriate.

LanternGo is not responsible for access problems caused solely by incompatible devices, unsupported software, internet-service interruptions, or other circumstances outside our reasonable control.

Physical Products

LanternGo currently does not offer physical products.

If physical products become available in the future, applicable shipping methods, costs, delivery times, and related terms will be provided on the relevant product pages and reflected in an updated Shipping & Delivery Policy.

Need Help?

If you have questions about digital delivery, download access, or an order you have placed, please contact us:

contact@lanterngo.com

Please include your order number, the email address used for your purchase, and the name of the product whenever possible.